SAP Support Portal Home (2024)

Adjustment of SAP Support Fees 2025

Based on the conditions of the customer contracts for support, SAP has opted to adjust the maintenance fees for existing contracts for SAP Standard Support, SAP Enterprise Support, SAP Product Support for Large Enterprises based on the respective local Consumer Price Index (CPI).

With effect on January 1, 2025, SAP will adjust the annual fee for the SAP support agreements based on the local CPI rate but not more than a percentage increase of 5.0%.

The adjustment does not represent an increase in list prices for SAP support offerings.

Affected customers and partners will be notified in accordance with the respective locally agreed contractual stipulations.

Read the full statement in English or German.

Serving Customers Better with Lean Selective Data Transition

The SAP Business Transformation Center streamlines the data transition from SAP ERP 6.0 to SAP S/4HANA. It is deployed on SAP Cloud ALM and is included in RISE with SAP or any other SAP cloud solution and is ready to use within 30 minutes. Its standout feature, the lean selective data transfer or “magic button”, simplifies data migration by allowing company codes to be left behind. This ensures that only useful data is transferred, speeding up the process. In combination with the digital blueprint, it provides end-to-end support that significantly reduces costs and time.

Check out the interview with Stefanie Kübler, global head of Business and Data Transformation Solutions at SAP

Support Accreditation Updates Highlight SAP’s AI Support Offerings

The Support Accreditation is a learning journey serving as a comprehensive resource for customers and partners engaging with SAP's support.

This updated version includes a new unit on the practical application of AI tools in support and how AI algorithms are used to predict and prevent issues.

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Move to Cloud ERP - Weekly Webcast Series

Discover our Cloud ERP Transformation webcasts, led by SAP experts and selected customers. You'll gain a deep understanding and unique insights into the why, what, and how of successfully managing your transformation to Cloud ERP. Using a multi-dimensional approach that considers data, systems, processes, and people, we will guide you through the various aspects of the transformation process.

Weekly webcasts-Sign up and gain a knowledge advantage for your transformation.

Customer Support at SAP: Where Artificial Intelligence Meets Application Integration

With SAP's focus on value realization, the push to enhance customer support with artificial intelligence and application integration has never been higher.

Learn more about how SAP's Customer Support is owning and driving end-to-end customer support experiences powered by AI.

Retaining Customers Through Support Experience and Efficiency!

While the primary role of Customer Support is to fix customer issues promptly and effectively, it is equally important to address the needs of support engineers.

This article explores how the customers' support experience and the engineers' support efficiency work together in delighting and retaining customers.

SAP Ariba and SAP Business Network are Live on SAP for Me!

The customer portal is your new central entrypoint to support, simplifying support-related tasks by using a set of digital self-service features to easily request supportand resolve issues. SAP for Me is made for you!

Learn more

Enhancing Support Experience with Support Accreditation

Learn in ourlatest interviewwith Simone Engelhardt, Head of Customer Engagement Support, how Support Accreditation enhances the support experience for partners and customers.

Get valuable insights on efficient problem resolution and how to interact with support teams for optimal results. The training incorporates the latest in AI and machine learning to prepare you for the future of support services. Don't miss out on leveraging these benefits and optimizing your service experience with SAP!