Get To Know Bankline | Royal Bank of Scotland Business (2024)

Bankline gives you complete control of all your accounts and lets you view your balances in real time. You can add up to 999 accounts, across all your businesses, including both sterling and currency accounts.

You can tailor the access rights and user privileges for each of your accounts to suit your business needs. You can also link accounts in Bankline to your existing accounting software.

Make payments of all sizes, simply and securely, and see where they’re up to at a glance.

With Bankline you can move money domestically, internationally and between your own accounts, through an intuitive and cost-effective payment process.

You can also save time by importing payment files and setting up bulk payments and templates for payees you pay regularly.

International payments tariff (PDF, 1072 KB)

Bankline International Payments factsheet (PDF, 62.8 KB)

In Bankline we have a range of security features to put you in control and protect your business from fraud and cyber attacks:

• Dual control features let you decide when two or more users will be needed to approve payments and changes to your profile
• Set customised payment limits that work for your business and decide when extra levels of approval are required
• An audit log captures all activities on an individual level. This can be tracked by users with the appropriate privileges.

You can set up your profile just how you need it, so it’s efficient, secure and mapped to your business. As your business changes, your Bankline profile can evolve with it. Key areas of customisation include:

• Creating users with different levels of access, so people can view and do just what they need to
• Adding as many accounts as you like, including accounts for your other businesses
• Setting your own payment limits that reflect the needs of your business
• Deciding where two-person authorisation is required for payments and changes to settings
• Creating multiple administrators to manage your profile.

From getting your profile set up to supporting you day to day, we have a range of help available:

• Cora, our digital assistant, is here 24/7 to answer your questions and direct you to the right team
• We have a regularly updated FAQ hub, where you’ll find answers to every Bankline question
• Join free interactive webinars with Bankline experts on different topics and download user guides
• Watch our short videos to help you get the best out of Bankline on our 'How to' videos page
• You can call the Bankline Helpdesk for support with more complex queries. Lines are open 8am to 5pm Monday to Friday.